Why charities use JustGiving

On JustGiving, charities raise more money. Not only because we reclaim Gift Aid on every eligible pound but also, and most importantly, because we have an amazing bunch of users – 8 million and counting. They use the tools we build to do extraordinary things for charity.

Charity fundraising is all we do. Our work does not stop at the website. We run a legendary customer service for our users, run by knowledgeable people, not call centre ‘agents’, so that charities don’t have to. We train and advise charities, especially small ones, on the best ways to raise money online.

Our commitment to privacy is paramount. Charities trust JustGiving to treat their supporters with respect. We promise never to spam them, sell their personal data, or sell them anything.

Our platform is rock solid and secure. Thousands of charities have entrusted their online fundraising to JustGiving because our site runs on a state-of-the-art, multi-million-pound technology platform, managed and developed by our 25-strong technology team. On the rare occasions when things go wrong, we fix them, and fix them fast. We don’t sub-contract or cut corners: the buck stops with us.

Our model is simple, transparent and sustainable. The beauty of our system is that charities get access to world-class technologies at no upfront cost. They just ‘pay as they go’, and leave the rest to us. Charities also value the fact that our profits are systematically reinvested into the company, enabling us to innovate and provide charities with the new technologies, tools and services that would be cost-prohibitive for them to develop themselves.

Here's what some of our charities have to say

“What sets JustGiving apart is the experience that you offer, expertise within the team and great customer service. We completely trust JustGiving.”
Kate White, Leukaemia Research

“I am always amazed at your prompt responses and level of customer service.”
Jayne Springer, Child Concern Consortium

“Your service is one of the few services that we rely on and don't have to chase up every few days to double and treble check things have been done properly.”
Rob and Gerri Blundell, Trust PA

“I must say it is wonderful (and a new experience!) to work with an organization that answers emails so promptly and attends so quickly to problems.”
Will Grut, Rose Charities UK