If you were trying to donate and had not yet reached the final step in the donation process (where you click to confirm your donation after entering your card and address details) you can rest assured that your donation has not been processed and your card will not have been charged. Please do try donating again after an hour or so.
If you had reached the final step in the donation process and want to check if your donation has gone through, please contact our helpdesk at help@justgiving.com You’ll get a message from us to confirm we’ve received your email. We’re a bit busier than normal at the moment, so please bear with us and we will get back to you personally.
You can find answers to frequently asked questions in our help section at: www.justgiving.com/help
− The JustGiving Team