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Help is available online and through live chat
We are here to help when you need assistance, advice, or tips to solve a problem. Our online help database is full of articles designed to answer the most common questions people have about using JustGiving. Can't find an answer for your particular question there? All is not lost, we have experts who are on hand to help you over live chat.
Raising money for a charity?
Popular Questions
How can I set up a Fundraising Page?
What happens to the money I raise?
How do I close my page?
How can I deactivate my account?
Has my donation gone through?
Visit our fundraising help area
Raising money for a personal cause?
Popular Questions
What can I use crowdfunding for?
How do I close my page?
How do I receive the funds I have raised?
How do I report a page?
What are JustGiving's crowdfunding fees?
How can I get help via chat?
If you are raising money for or donating to a charity click here, for a personal cause click here, or if you work at a charity click here to visit the correct help section for your question. To launch live chat click on the 
button.
Live chat available from 9am-6pm (GMT)