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Help is available online and through live chat

We are here to help when you need assistance, advice, or tips to solve a problem. Our online help database is full of articles designed to answer the most common questions people have about using JustGiving. Can't find an answer for your particular question there? All is not lost, we have experts who are on hand to help you over live chat.

Raising money for a charity?

Popular Questions

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What happens to the money I raise?
How do I close my page?
How can I deactivate my account?
Has my donation gone through?

Visit our fundraising help area

 

Raising money for a personal cause?

Popular Questions

What can I use crowdfunding for?
How do I close my page?
How do I receive the funds I have raised?
How do I report a page?
What are JustGiving's crowdfunding fees?

Visit our crowdfunding help area

Work for a charity?

Popular Questions

How to understand your reports
How to log in to your account
How to download the CHV1 form
What are your fees?
Who can join JustGiving

Visit our charity help area

 

How can I get help via chat?

If you are raising money for or donating to a charity click here, for a personal cause click here, or if you work at a charity click here to visit the correct help section for your question. To launch live chat click on the  button.

 

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