eCRM Account Executive – 1yr fixed-term contract

CRM Account Executive - Maternity Cover

Why join the JustGiving CRM team?

Because we’re doing CRM differently. Our current focus is on making JustGiving a social experience, connecting people with friends and causes that we know they’ll care about. We’re helping to create conversations, with highly relevant and personalised emails that encourage people to do more on our website. This is a role within our CRM team and we’re looking to hire someone who really wants to get stuck in to creating great innovative emails and CRM solutions.

What is the role?

Managing and executing B2B and B2C email campaigns, you will come from a strong email marketing background, with preferably Marketo and/Or Exacttarget (Salesforce MarketingCloud) knowledge.

This is a role within our CRM team and we’re looking to hire someone who really wants to get stuck in to creating great innovative emails and CRM solutions.
Being a good communicator and possessing campaign execution skills are a must.

We’re looking for someone with:

  • Experience of building and coding email templates.
  • A good knowledge of HTML and CSS.
  • Passion for working closely with data.

What will you be doing?

  • Creating dynamic email campaigns for both B2B and B2C Audiences.
  • End-to-end development of email campaigns using our Email Tool (Salesforce Marketing Cloud/ExactTarget)
  • Be responsible for the scheduling and sending of all email content.
  • Improving templates and ensuring best use of our ESP platforms.
  • Reporting on email campaigns and against KPI’s.
  • Closely aligning with wider CRM objectives across audiences.
  • Helping to reshape email campaigns and customer journeys.
  • Ensure compliance and manage customer preference processes to ensure data protectionrequirements are adhered to.

How will you know you’re succeeding?

  • By monitoring email quality and effectiveness.
  • By ensuring accurately targeted campaigns.
  • By contributing to improving overall campaign metrics.

What do you need in order to do the role?

  • Proven use of Campaign Management tools (Ideally Marketo or Exacttarget)
  • Ability to work cross departments especially with product marketing and product management.
  • The ability to think on your feet and work to tight deadlines
  • Keen interest in email campaign performance.
  • Passion for working closely with data.

What is JustGiving?

JustGiving is the world’s social platform for giving. Our mission is to ensure no great cause goes unfunded. We are a sustainable, for-profit, tech-for-good company. We invest in innovation, creating new ways to help fundraisers and charities make good things happen.

Who are we looking for?

We’re opinionated and we say what we think – so we’ll expect you to do the same. You understand that challenging each other’s viewpoints leads to new ideas and better results for the team.

Ok, but what’s next?

Glad you asked. 2018 is going to be all about real time personalisation, video content, and integrating new channels - like push notifications - into our existing lifecycle journey.
Got an idea for something else you’d like to try? Let us know.

How do you apply?

If this sounds like you, please send us your CV. Alternatively send us something else – whatever you think will catch our eye and demonstrate your technical proficiency, creative flair, literary prowess or belief in our cause. Impress us. Stand out. Email the People Team. james.adams@justgiving.com

Step up. Join in. Make things happen.