I've raised £1000 to to help an amazing couple get a wedding which was so cruelly taken from them

Some of you will know I nominated one of my besties and her partner to win their wedding through kingdom fm and they won it and everyone was over the moon. Arlene and Andrew were stuck to the ceiling they had just won their dream wedding it was perfect couldn't be more happy for them for all the crap they have been through there was no one more deserving. The win was short lived after 20-25 minutes after all the glasses of champagne, photos, flowers and congratulations from the other couples, friends and family. Kingdom fm then takes Andrew and Arlene away to a side room along with the runner up couple and say we made a mistake your not the winners and pointing to the other couple YOU ARE! Arlene was breaking her heart and none of us can believe it ,how can they make such a mistake and how can it take so long to be rectified??? They were given an amazing wedding in one hand and it has been cruelly snatched out the other hand 😭 I am devastated for them both. Surely kingdom fm should be offering both couples the wedding or some sort of help towards a wedding. They crowned them as the winners live on fb and in a room full of people they should honor it! Instead they have come back and said it was a human error it cant be helped . I for one feel that is a complete kick in the teeth for a start and not even an apology.
Seeing how utterly embarrassed Arlene and Andrew feel is awful and it's disgusting that kingdom fm are just happy for them to be feeling like this and not explain themselves emotionally this has really affected them. There is no bitterness in losing but to be told you had won and for as long as that is just awful it's all being kept hush hush as they dont want to ruin their reputation.
KingdomFM need to hold their hands up and make a public apology. It is not fair Arlene and Andrew are still having to do all the explaining.
Please help put a smile back on their faces its breaking my heart seeing them like this when it is totally not their fault ❤