This is mylo I got him when he was 6 months old . He is now 5 years old, i had him insured as soon as i got him.
He has always been a playful , happy dog and we all love him loads .
In 2015 it all changed , my nana passed away and he was very close to her and it hit him bad. He started having seizures, we kept going to the vet everytime to see what was causing this, in the end the vet sent him for a brain scan in 2016, this cost over £1000 but he was insured so that was fine i just paid the first £75.
The scan revealed he had a small cyst on the back of his head but the vet said it should be fine.
Since then he has had seizures but not that often so the vet wasnt too concerned about this.
But on Thursday 12th July 2018 Mylo had another seizure but this one was different he was banging his head side to side , then he was sick several times.
So I took him straight back to vet , the vet said he needs another scan to make sure cyst hasn't grown, so I rang my insurance to tell them , I was told I can not claim as it has to be within 12 months of last claim, which was 2016 , I was devastated and ask why am I paying you £20 a month then if I can't get any help. They just said i can't claim for his seizures or scans again, I have only ever claimed once of my insurance which was for the scan in 2016. I pay all the other vet bills myself, all i want to do is get my little boy his scan to make sure his cyst isn't getting worse,
If anyone can help I would appreciate it loads thank you