Helping people in Basingstoke communities is at the heart of what we do. In the current economic climate we have experienced exceptionally high demand for our services. Last year we helped 9,857 people, representing a 7% rise on the previous year.

Our advisers are here to help anybody, whatever their issue involves. We help people in the areas of Benefits, Universal Credit, Housing, Energy Bills, Debt, Charitable Support, Food Banks and much more.

Our data shows that 7,000 people in Basingstoke are 'living on empty'. This means that once their essential expenditure on food, heating and housing is taken out, they have nothing left at the end of the month, leading them into a debt spiral. We make a difference to people's lives, helping them to resolve the problems they are facing, and in many cases making a significant impact upon people's health and wellbeing.

We help clients like Margaret, who visited us following issues with a debt collection agency who were chasing her for money that she did not owe. Margaret told us: "I'm incredibly grateful for the help and service I've received from the Citizens Advice service. I was near enough losing my good character and reputation, but for the help received from the adviser. A big thank you for your kind service and advice."