A range of services is offered, including respite and end-of-life care at the hospices and/or within the family home, and support such as counselling, advocacy and the promotion of children, young people's and carers' rights.

Children, young people and family members are welcomed into a friendly, homely environment, with the child or young person at the centre. The support offered includes physical, psychological and spiritual care from a team including experienced doctors, nurses and other care professionals. Support is available 24 hours a day, 365 days a year.