Our son Arlo was born prematurely at 35 weeks in February 2022. He quickly became very poorly and needed specialist care from the NICU team at James Cook University Hospital. 

Unfortunately Ellie tested positive for covid during labour and therefore was unable to be with Arlo for the first 5 days that he was in NICU. During this time Neoangels provided support and resources to help us adjust to becoming parents with a baby in NICU, helped us to feel connected to Arlo whilst Ellie couldn’t be there and supported Stephen whilst he learnt how to tube feed and help with cares. 

Neoangels helped to ease the financial burden parents face by purchasing parking vouchers, helping with travel expenses and providing a hot meal in the hospital canteen daily for parents. They provided us with a diary which staff updated daily, matching comforters for Ellie and Arlo which were swapped daily to help keep them connected through scent and other personalised items all of which helped to make our NICU journey a positive one.