I've created a free resource to help FOH staff in visitor attractions with conflict resolution. 

You can find it here: 

https://youtu.be/lxbCkjV56RQ

I'm raising money in memory of an amazing member of my FOH team I worked with a long time ago. If you found the video useful, please consider donating. 

The Campaign Against Living Miserably (CALM) is leading a movement against suicide, the single biggest killer of men under the age of 45 in the UK.Anyone can hit crisis point. CALM run a free and confidential helpline and webchat 7 hours a day, 7 days a week for anyone who needs to talk about lifes problems.