Important message for all our supporters!

Hello everyone, there has been a change in Alex’s needs since we applied for his assistance dog (Dory) 2 years ago. Ultimately, he no longer feels able to have an assistance dog in our home. The reasons are complex, and we don’t want to divulge too much personal information, but Alex has made the extremely difficult decision not to have Dory. She is the perfect dog, and the charity has trained her beautifully, but unfortunately his needs have changed and we cannot have her come to live with us.

A huge positive is that Alex is getting out and about in the world without the need of an assistance dog. There are many areas of his life that would certainly still benefit from Dory’s support, but unfortunately it just doesn’t work for him at this point in time.

We did not foresee this, and we feel terrible that we have asked for your support with fundraising. Dory is fully trained, so we are unable to recoup the vast majority of the cost. On the plus side, Dory has been assigned a new handler and your donations have still contributed to changing the life of Dory’s young handler.

We appreciate that our supporters may have donated because they were supporting Alex specifically. If anyone would like their money back then please contact us and we will repay you as soon as we can. The donation you made was paid directly to the charity, so we cannot initiate an automatic refund, plus we need to gather the funds. We will need to arrange a bank transfer for anyone who would like a refund. Please let us know by 1st July 2026. Please email

moulandfamily@gmail.com

Thank you all again for supporting us in our time of need. We will be forever grateful for your kindness.

Liz & Andy Mouland