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Hello, We have implemented a virtual agent for our organization, and now I want to use the OOB Virtual Agent Dashboard to monitor the success of the agent. I activated the Virtual Agent Dashboard, and I am trying to use the User Search Metrics tab in the Virtual Agent Dashboard. But I don't see any information on the User Search Metrics tab.

When I searched for particular issues like KB Articles in virtual agent chat, most of the search results were catalog items." How can I disable catalog items from virtual agent chat? To disable catalog items from virtual agent chat, you will need to adjust the settings in the Virtual Agent editor.


Spoiler: removing images from the carousel Hello, I'm trying to add a carousel to our chatbot, but without the image. Is there any possible way to implement the carousel without the image? Can anyone help me with this? It is possible to implement the carousel without an image.


How to show particular KB articles in live agent chat?" I tried, but mostly catalog items are visible for this. I want to disable catalog items in live agent chat. I understand that you want to show particular Knowledge Base (KB) articles in the Live Agent chat and disable the catalog items from being visible.