All of us at Deafness Support Network share a vision to provide a range of services that are fair and personalised, and that help give D/deaf people equal access to opportunities and services. Our objective is to provide the best choice and quality of services we can, as efficiently as we can, for as many people as possible, within the resources available to us. To do this our priorities are to work hard to understand and meet the needs of the people and families that we work with, helping them make the most of the opportunities available to them. We encourage everyone involved and connected with our work to take an active part in developing and providing our services while also respecting people’s different needs equally. We celebrate the culture, talents and aspirations of all D/deaf people and we make sure they are properly reflected in the way we develop our services. DSN continues to challenge and, when necessary, change the public perception of De/deafness. Our approach and ambition is to keep improving and increasing our services so that we can improve the quality of life of everyone that needs us. With this approach we will develop an provide services that can best meet the needs of our clients now and in the future. By looking at new ways of working, being effective and efficient, and putting quality at the center of all that we do, we can continue to be a voice for the D/deaf community.