Information for PAPYRUS supporters
What PAPYRUS entering administration means for supporters
Understanding the situation
What has happened?
We’re very sorry to share that PAPYRUS has entered administration and its services, including HOPELINE247, are no longer operating. We know this news will be upsetting for many people.
PAPYRUS has supported young people, families, parents, and professionals across the UK for almost three decades, and many supporters have a personal connection to the charity’s work.
This page brings together the information we can currently share about PAPYRUS administration, PAPYRUS donations, and PAPYRUS Fundraising Pages. We’ll update it if further confirmed information becomes available.
The impact on supporters: what happens now?
If you’re a donor, fundraiser or regular supporter, there are a few important things to know:
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All PAPYRUS Fundraising Pages on JustGiving have been closed
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Donations that have already been sent to PAPYRUS are now under the charity’s control and will be managed through the administration process
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Donations that have not yet been sent to PAPYRUS will be refunded directly to the donor who made them
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Supporters affected by a refund do not need to take any action unless contacted by JustGiving
Support services
The closure of HOPELINE247 may be particularly difficult for anyone who relied on its services or is worried about a young person. If you need support now, or are concerned about someone else, the following services are available:
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Samaritans: Call 116 123 (free, 24 hours a day)
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Shout: Text SHOUT to 85258 (free, 24 hours a day)
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NHS 111: For urgent mental health support
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999 or A&E: In an emergency or if there is an immediate risk to life
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Support comes first. If you’re looking for help for yourself or somebody else, please use the services above before considering fundraising or charitable giving.
Support a cause
What can you do?
Many people have asked how they can continue supporting young people, mental health initiatives, and suicide prevention work following the news about PAPYRUS. The charities below work in related areas.
Note: these organisations are not replacements for PAPYRUS, and supporters should research any organisation before choosing to donate or fundraise.
Samaritans
Provides emotional support to people experiencing distress and operates a free 24/7 helpline.
YoundMinds
Works to improve the mental health of children and young people through support, advocacy and campaigning.
Mind
Provides information, advice and support for people experiencing mental health problems.
FAQs
All PAPYRUS Fundraising Pages on JustGiving have been closed. Following PAPYRUS entering administration, we have closed fundraising pages linked to the charity and are no longer accepting donations through those pages.
Donations already paid to PAPYRUS remain with the charity. These funds are now under the charity’s control and will be managed through the administration process. JustGiving cannot recover or redirect donations that have already been paid to the charity.
Those donations will be refunded directly to donors. Refunds will be processed back to the payment method used to make the original donation.
No action is currently required. If your donation is eligible for a refund, it will be processed automatically. If any additional information is needed, affected donors will be contacted directly.
Alternative support services are available. Please refer to the support section above for information about Samaritans, Shout, NHS 111 and emergency services.
More resources
Stay informed
Follow updates from official sources and check this page for confirmed information about PAPYRUS administration and supporter updates.
Look after yourself and others
If this news has affected you, or you’re concerned about a young person, use the support services listed above and encourage others to do the same.
Support a cause you care about
If you’d still like to make a difference, you can support another charity working with young people or in mental health.
Thank you
The news about PAPYRUS is difficult for many people, especially those whose lives have been touched by the charity’s work. Whether you’ve previously donated, fundraised, or received support, thank you for being part of a community that cares about young people and mental health.
If you’re able to, reach out for help whenever you need it, support the people around you, and explore causes that matter to you.