How our fees work - and what we do for it

Charities pay a 5% fee on donations (which we take from the Gift Aid we reclaim) and in return we help them raise more money, more efficiently. By leaving the costly and time-consuming stuff to us, they can spend more time, energy and money on doing good.

Here's what we're busy doing for our 5% fee

  • Running, monitoring 24/7 and constantly improving JustGiving's technology so it can handle high levels of traffic while meeting the latest security and banking standards.
  • Constantly creating new fundraising tools and services for charities, at no extra cost.
  • Taking full responsibility for the Gift Aid we claim on charities' behalf, being regularly audited by HMRC.
  • Providing dedicated customer service for charities and their supporters, giving prompt and expert advice.
  • Giving charities full access to their data, helping them track and analyse their fundraising success.
  • Providing free support to charities (especially the small ones) on how to raise even more online.
  • Giving you a clean, junk-free experience. We'll never spam you, sell you anything or pass your personal details on to a third party. Ever.

Here’s how we charge our 5% fee

  1. You donate £10.00 and we send it to your charity that week.
  2. We reclaim Gift Aid from the government (which takes a month), adding £0.00 to your donation.
  3. We take our 5% fee from the Gift Aid, with credit/debit card/PayPal charges, and send all the rest to the charity. So for every £10.00 you give, the charity gets £9.37, and they get it faster.
Your donation £10.00
Our 5% fee £0.50
Card-processing fee @ 1.30%* £0.13
Total cost to charity £0.63
Total donation £9.37

* Charges vary depending on whether you use a MasterCard debit card (16p), PayPal (1.45%) or Visa debit (17p).

If your donation isn’t eligible for Gift Aid, we take our 5% fee from your donation. Because over 85% of donations through JustGiving are eligible for Gift Aid, charities always end up raising more with us.

Charities also pay a monthly subscription fee of £15 + VAT for our service.